Last updated: October 19, 2026
AstroAndCharm (“we”, “us”, “our”) operates the website astroandcharm.com (the “Site”). This Privacy Policy explains what information we collect when you use the Site, why we collect it, who we share it with, and the choices you have.
1. Information we collect
- Order information: your name, email address, shipping and billing address, phone number if provided, and the items you ordered. We need this to process and deliver your order.
- Payment information: we accept PayPal and credit card payments, processed through the PayPal Gateway and the PayPal Credit Card Gateway (both by Payment Plugins). We do not store your full card number on our servers.
- Customer support conversations: messages you send us by email or through the on-site chat tools, including chat transcripts, so we can answer you and keep a record of the conversation.
- Reading inputs: if you use our tarot, bazi, or astrology readings, the information you enter to generate your reading (for example your birth date, birth time, birth place, or the question you ask). We use this only to produce the reading you requested.
- Technical and usage information: IP address, browser and device type, pages visited, and similar data collected through cookies and similar technologies (see Section 3).
2. How we use your information
To fulfil orders and deliver digital readings; to provide customer support; to operate, secure, and improve the Site; to send service messages about your order or enquiry; to send marketing messages only where permitted by law; to prevent fraud; and to comply with legal obligations. We do not sell your personal information.
3. Cookies and advertising
The Site uses cookies and similar technologies to operate, remember preferences, understand usage, and serve advertising.
- Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this Site and other sites on the Internet.
- Google’s use of advertising cookies (including the DART cookie) enables Google and its partners to serve ads based on your visits to this Site and/or other sites.
- You may opt out of the use of the DART cookie and of personalised advertising by visiting Google’s advertising preferences page: https://www.google.com/ads/preferences . You can also opt out of some third-party vendors’ use of cookies for personalised advertising at https://www.aboutads.info/choices/ .
- You can control or delete cookies through your browser settings. Blocking cookies may affect how parts of the Site work.
We use Site Kit by Google, which connects Google Analytics and Google AdSense, to understand how visitors use the Site and to serve advertising. We do not use any other standalone analytics or advertising pixel tools.
4. Third-party services we use
We share information only as needed to operate the Site, with providers such as:
- Store platform: WordPress / WooCommerce.
- Customer support chat: Tawk.to and our on-site customer assistant tool.
- Advertising: Google (AdSense).
- Payment processing: PayPal Gateway and PayPal Credit Card Gateway (both by Payment Plugins).
- Shipping carriers: vary by destination; your delivery details are shared with the carrier delivering your order.
- Hosting: Hostinger. Transactional email is sent through the Site’s SMTP arrangement.
Each provider processes data under its own privacy policy.
5. How long we keep information
We keep order and support records for as long as needed to run our business, provide support, and meet legal, tax, and accounting requirements, and delete or anonymise them when they are no longer needed.
6. Your rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent where processing is based on consent. To make a request, contact us at company@astroandcharm.com. We will respond within the timeframe required by applicable law.
7. Children
The Site is not directed at children under 13, and we do not knowingly collect their personal information.
8. Changes to this policy
We may update this policy from time to time. The current version will always be posted on this page with its “Last updated” date.
9. Contact us
Questions about this policy: company@astroandcharm.com.
